Report on the management of complaints

Do you know what to do if you have a problem with a bank or financial intermediary? You could make use of a simple and free tool: submitting a complaint to Banca d'Italia.

Complaints allow individuals to improve their relationship with banks and financial intermediaries. Reading the report on complaints helps identify the most common issues raised and the most widespread concerns.

Consulting the report, available on Banca d'Italia's website, can help you better understand not only your rights, but also your responsibilities.

Watch the video for more information.