The Banking and Financial Ombudsman (ABF) annual report

What is the Banking and Financial Ombudsman (ABF)? What does it do, and why is it useful to read its Annual Report?

On the Ombudsman's website, the Annual Report provides useful insights into the work carried out by the Panels, the performance of the ABF system, the complaints submitted, the outcomes of decisions, and the intermediaries involved.

Through a summary of the Ombudsman's interpretations, the content of decisions, and the legal principles applied to real cases, customers can assess in advance the likely outcome of a potential complaint – based on the Ombudsman's approach and case law trends – and strengthen their financial literacy.

If you've experienced issues with banking or financial services, you can learn more by reading the Ombudsman's Annual Report.

Watch the video to find out more.