Getting started with digital banking

Banca d'Italia has launched a financial education initiative aimed at those with limited experience in using digital tools. The programme helps people learn how to use online banking services in a simple, safe, and confident way. It has been developed in partnership with adult learning centres and local institutions.

The initiative is particularly aimed at individuals who may find the internet difficult to navigate - such as older adults - who risk being excluded as banking and financial services become increasingly digital.

What's included in the programme?

The course is delivered in person by Banca d'Italia experts at Universities of the Third Age and other local associations. It takes a practical, hands-on approach and features:

• an online banking simulator: an interactive tool that mirrors a typical home banking platform. It lets participants practise safely, learning how to check balances, view transactions, make transfers, and pay bills without any risk;
• interactive online security quizzes: designed to help participants spot and avoid online scams, and adopt safe habits when using digital banking services.

How to take part

For information or to enrol in the course, contact your nearest Banca d'Italia branch.

Don't let technology hold you back. Discover how to take control of your banking with support from Banca d'Italia!