Glossario

The domicile of a bank customer who wishes to file a complaint with the Banking and Financial Ombudsman (ABF) is essential in identifying the competent territorial panel:

• The Milan panel decides on complaints filed by customers domiciled in Friuli-Venezia Giulia, Lombardy, Trentino-Alto Adige and Veneto;
• The Turin Panel decides on complaints filed by customers domiciled in Liguria, Piedmont and Valle d'Aosta;
• The Bologna Panel decides on complaints filed by customers domiciled in Emilia-Romagna and Tuscany;
• The Rome Panel decides on complaints filed by customers domiciled in Abruzzo, Lazio, Marche, Umbria and customers domiciled abroad;
• The Naples Panel decides on complaints filed by customers domiciled in Campania and Molise;
• The Bari Panel decides on complaints filed by customers domiciled in Basilicata, Calabria and Puglia;
• The Palermo Panel decides on complaints filed by customers domiciled in Sardinia and Sicily.