glossario

REPORT (of the Banking and Financial Ombudsman)

The Bank of Italy prepares and publishes the Annual Report on the activity of the Banking and Financial Ombudsman according to the provisions on the functioning of the alternative dispute resolution (ADR) system.

The Banking and Financial Ombudsman Annual Report:

  • covers the work carried out by the Panels and the performance of the whole out-of-court system
  • provides statistical information on the complaints submitted, their outcomes and the intermediaries concerned.

It is available on the Banking and Financial Ombudsman’s website.