Glossario

Each of the seven Banking and Financial Ombudsman (ABF) panels are provided support by one of the technical secretariats located in the pertinent Banca d'Italia branch.

The technical secretariats carry out the following activities:

• receive complaints and check that the documentation is complete, correct and respects the deadlines;
• receive the documentation submitted by the intermediary;
• if necessary, ask the parties to provide further information;
• handle communication with the parties concerning their complaints.